Return & Refund Policy
Last updated: September 6, 2026
Thank you for choosing Banya India.
No Return Policy
Due to the consumable, chemical, and personal/home-care nature of our plant-powered formulations, Banya India follows a strict No-Return Policy once products are delivered.
We maintain stringent hygiene, quality control, and tamper-evident packaging to ensure that every single bottle and pouch arriving at your doorstep is completely genuine, fresh, and contamination-free. To protect customer safety, opened or delivered goods cannot be returned or restocked.
Damaged, Defective, or Incorrect Items
While we do not accept returns or refunds for buyer's remorse or change of mind, your satisfaction and peace of mind remain our highest priority.
If you receive an item that is:
- Physically damaged during transit (e.g. cracked container, severe denting),
- Leaking or unsealed, or
- An incorrect item from what you ordered,
We will promptly provide a free replacement or exchange at absolutely zero cost to you!
How to request a replacement:
- Contact our customer support team within 48 hours of package delivery.
- Email us at care@banyaindia.in or message our WhatsApp helpline at +91 94430 82830.
- Include your Order ID and a clear photo or video of the parcel and damaged item.
- Once verified by our team, a replacement unit will be dispatched to your delivery address within 24–48 hours.
Order Cancellations
You may cancel an order before it has been processed and dispatched from our fulfillment center. Once a tracking number is generated and handed over to courier partners, cancellation is no longer possible.
Contact Us
If you have any questions regarding your shipment or need support, please get in touch with our team:
- Email: care@banyaindia.in
- Phone / WhatsApp: +91 94430 82830
- Address: Banya India, 306, Cherry Road, Maravaneri, Near Rishi Mahal, Salem, Tamil Nadu - 636007 IN
- Hours: Monday to Saturday, 9:30 AM – 6:30 PM IST